Secretarial Skills for Secretaries Working in the English-Speaking Environment
семинар
Цель семинара
Develop basic secretarial skills focusing on specific problem areas which secretaries can come across working in the English-speaking environment
В программе семинара
I Essential Managerial Skills for Secretaries
- How to set objectives
- How to plan time effectively
- Time Matrix
- Prioritizing tasks
- Prioritizing new work with existing work
- Setting realistic deadlines
- Managing administration pool effectively
- Delegating tasks effectively
- Follow-up techniques
II Essential Communication Skills
- Telephoning skills
- Taking and leaving messages
- Listening on the telephone
- Asking the right questions
- Planning outgoing telephone calls
- Dealing with “difficult” customers
- Written Communication
- How to plan your message
- Getting the reader on your side
- Using appropriate language and style
- Avoiding offense
- Communicating with “difficult” customers
III Business Etiquette
- How the Company’s image depends on the image of the Secretary
- Dress Code
- How to make a favorable impression
- How to treat customers professionally
Для кого предназначен семинар
Secretaries and personal assistants working in the English-speaking environment
Преподаватели семинара
Kuznetsova Elena, business trainer, psychologist-consultant
Отзывы
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